a journal on hiking and traveling around the Philippines

Thursday, February 26, 2009

Have You Booked A Zest Air Flight to Batanes this June 2009? Flight has been cancelled

Yes...it's official. For those who have booked a flight with Zest Air for June 2009, our flight to Basco (Batanes) has been cancelled. Don't worry, they'll be arranging to move you to Sea Air. The problem is, you may not get your preferred flight so you better call them now at +63.(02)855-3333

I can't believe I'm being calm as I say this but I was seething when I found out about this. The're having problems with their aircraft apparently.

Please gather patience as you call their hotline as it may take some time before you are able to connect to them.

Please pass the word around. I believe Zest Air has not coordinated with all of the passengers. I just found out about it this morning when my friend - who booked a flight online (for a MNL To Basco flight), last December 2008 complained to them this morning about her e-ticket which has not been emailed to her. (Galing ah, nauna pa ma-charge sa credit card nya kesa ma-email ang ticket!) The girl on the line then told her that the flight has been cancelled. Naturally, my friend got furious. So when were they planning to tell us?! She informed the girl that she was on the flight with me and Zest Air called me about the change in booking. I then informed my two other friends who were on the same flight with us which caused a stir in our day. The only good thing about what Zest Air did was that they handled the booking with Sea Air. The thing was, it's not the same flight dates which completely ruined our plans.

I am never flying with Zest Air again. Even if it's on zero fare. I just don't trust them anymore.

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