a journal on hiking and traveling around the Philippines

Saturday, April 14, 2012

Get your Birth Certificate + Philippine Passport Appointment System with Teleserv

A few hours ago, I was at Harvest in BGC for a Bloggers Event organized by Teleserv for a briefing of their citizen services.

Teleserv is a local company that has partnered with several agencies of the Philippine government to make it easier for people to secure important documents such as the NSO Authenticated Birth Certificate, Marriage Certificate, Death Certificate and CENOMAR (Certificate of No Marriage.). They also have an existing tie-up with the Department of Foreign Affairs in providing passport appointment services.

Prior to responding to their invite, my mom had already tried one of their services when she requested for her birth certificate via phone. I was actually there when she coordinated with their call center and knowing my mom who loves asking questions, I knew the person on the other line had to be extremely professional and patient.

My mom got her birth certificate with no issues. Otherwise, she would have ranted about it. I have also renewed my passport a few months ago and encountered no problems with booking the appointment for my personal appearance and having my passport delivered. I even got mine about a day or two earlier than scheduled! :) Thus, I am sharing this post because I am satisfied with their services and not because I was fed with a humongous breakfast. :P 

How to get your Birth Certificate:

Apart from birth certificate, Teleserv also offers door-to-door delivery services for marriage, death CENOMAR (Certificate of No Marriage)

Request your certificate by calling the NSO Birth Certificate Delivery Helpline +63 (02) 737-1111 or Chat with their CSR's at - http://nso.citizenservices.com.ph/

Business Hours : 24 hours a day, 7 days a week including holidays.

Where they deliver : Nationwide coverage, from Batanes to Jolo for the same price!
After confirmation, you can get your certificate within 2-4 days.

How much do I pay for the document(s)?
Birth Certificates, Marriage Certificates and Death Certificates costs Php 330.00 per copy and CENOMARs or Certificate of No Marriage costs Php 430.00 per copy. Both rates are inclusive of processing and delivery.

Where can I pay for the document(s)?
You may pay at any Metrobank branches, Bancnet ATM, or Bayad Center outlets nationwide.

When can I receive the documents I requested?
Delivery is usually within 2-3 working days upon receipt of your payment.

Receiving the Certificate via Delivery :
If the requestor is the owner of the Birth Certificate, he’ll just need to present a valid ID with picture. If the requestor is not the owner, he’ll have to present a valid ID with picture of him and the owner and an Authorization Letter. For Marriage Certificate, Death Certificate and CENOMAR or Certificate of No Marriage, just present a valid ID with picture of the requestor.

Philippine Passport Application/Renewal

How to Apply for a New Passport/Renewal : Visiting their website will tell you all you need to know. Tip : Pay special attention on what you need to wear on the day of the appointment. When I went to DFA for my passport appointment, I was heartbroken for those who had appointments but were denied entrance to the DFA because they wore slippers or sleeveless shirts. Safe Outfit : Plain collared shirt, maong pants, shoes.

To those who wear contact lens : Avoid wearing colored lenses because you will be asked to remove them for your passport photo.

Here's the website you need to visit to book the appointment : http://www.passport.com.ph/
or you can also call : +63 (02) 737-1000.
Walk-ins are not allowed.

Other Services:

Balik Manggagawa OEC Delivery
The Balik-Manggagawa OEC Delivery service - OFWs can process their OEC applications without breaking a sweat by logging on to www.oecdelivery.com.ph. 

Balik-Manggagawa OEC Delivery is available nationwide. Inquiry hotline +63 (02)737-7777.An OEC Express Delivery booth is also situated inside the POEA Balik Manggagawa area to cater to OFWs who find themselves at the POEA.

There you go, hassle-free documents from the same company that provides contact center delivery services to  businesses such as Mc Donald's, Mang Inasal, Max's and more.(and I just had to add that because I love food!). 


  1. Hi Mich!

    Oo nga eh, would love to meet you.:)

  2. nice post! Thanks for coming!

  3. @Chez Florentino - and thank you for inviting me! :) Hope to see you again soon.

  4. of course, your always welcome. all your contact infos will be kept for our future events. Thanks again!

  5. I had my sleeveless top when I renewed my passport last 2010. I was wondering if magiging big deal ito pag nag travel ako abroad but I'm sure the staff knws the rules and regulation for this but they allowed me and released my passport. Kinda confusing about the information but please enlighten me about this if I need to do something about it before the trip will happen on November? thank you

  6. Hi! :) I'm sure the staff wouldn't have allowed you to wear one on the photo if it was a violation.

    If your passport was released to you and it's still valid for another 6 months at the time of travel then it shouldn't be a problem then.

    I had my passport renewed last 2011 and some people had to go home on appointment day because of improper attire. The guards/staff wouldn't let them in.

    Happy trip! :)

    If you have other doubts, kindly contact DFA as they are in a better position to answer.


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